" Thank you for visiting our website. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our policies and practices regarding your personal data and how we will treat it."
INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
Information that you provide by filling in forms on our website www.neosolax.com. This includes information provided at the time of posting material or requesting information on services. We may also ask you for information when you report a problem with our site.
If you contact us by any means with queries, complaints, etc., we may keep a record of that correspondence.
When you engage with us on social media.
We may also ask you to complete surveys that we use for research and quality control purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own admin purposes or otherwise and the resources that you access.
IP ADDRESS AND COOKIES
We may collect information about your computer, including where available your IP address, operating system, and browser type/version, for system administration, security, and user experience optimization purposes. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your preferences by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service.
Please note that we also use third-party cookies (e.g. Google Analytics), over which we have no control.
GROUNDS OF PROCESSING
In technical legal terms, we process personal data provided while using our website under the ground of “legitimate interests” and “consent”. NeoSolax’s legitimate business interest is the supply of web design and digital marketing services and the marketing of our business. The purpose of this processing is to enable to respond to your queries with regards to our services (received over the phone and/or through our website), to inform you about additional services that we think might interest you and to ask for your feedback on our services/performance, etc.
Uses made of the information
We use information held about you in the following ways:
To ensure that content from our site is presented in the most effective manner for you and for your computer.
To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us or for due diligence purposes before entering into a contract.
To allow you to participate in surveys or interactive features of our service when you choose to do so.
To notify you about changes to our service.
We do not sell, rent or trade your personal information to third parties for marketing purposes without your consent. We will give you the chance to refuse any marketing e-mail from us or from another trader in all e-communications, but if you wish to unsubscribe or exercise your right to be forgotten at any time, please email [email protected]
COLLECTION, TRANSFER, AND DISCLOSURE OF YOUR INFORMATION
We may disclose your personal information to third parties only under the following circumstances:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If NeoSolax Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its clients will be one of the transferred assets.
RIGHTS OF DATA SUBJECT
In addition to imposing various duties upon data controllers, the Data Protection Act & GDPR provide individuals (data subjects) with certain rights. The purpose of doing so is to empower and enable users to check what data relating to them is being held and what is being done with it. These rights come with responsibilities, it is not granted to subjects so that they may make enquiries out of idle curiosity but rather so that they can check what data is being processed on them and how accurate that data is.
The rights of data subjects are as follows:
The right to establish the existence of personal data;
The right of access;
The right of objection (unsubscribe);
The right to be forgotten (deleted);
The right of rectification;
The right to complain.
Personal data is stored for varying lengths depending on nature and purpose for which it was collected. We store personal data in line with any applicable statutory minimum periods, and then review it periodically (usually annually) to ensure it is still necessary to be retained for the purpose for which it was collected.